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Feedback Form

Signal recognises the importance that the quality of our service has to the future of our business. Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future.

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Signal Traffic Management Ltd is dedicated to delivering consistent processes and services which ensure the satisfaction of our customers, compliance with relevant regulatory & statutory requirements and the continued success of the company. We aim to achieve this by the application of the following four key principles

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• Place the customer at the centre of our actions
• Excellence in processes and services
• Building a culture based on continual improvement
• Permanent learning of skills and knowledge

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We pride ourselves on being a customer-centric organization and actively seek the feedback which we use to improve your customer experience. 

1. Quality of Service

How do you rate the overall quality of the service provided?How do you rate the overall quality of the service provided?
How satisfied were you with the reliability of the service?How satisfied were you with the reliability of the service?
Is the work generally completed to satisfactory standard?Is the work generally completed to satisfactory standard?
If there were any problems, how efficiently were they handled?If there were any problems, how efficiently were they handled?

2. Customer Care & Communication

Overall how would you rate the level of customer care?Overall how would you rate the level of customer care?
Do you believe we work closely to understand your needs?Do you believe we work closely to understand your needs?
Overall how would you rate the availability and helpfulness of your main contact?Overall how would you rate the availability and helpfulness of your main contact?
How would you rate the helpfulness and performance of the workforce?How would you rate the helpfulness and performance of the workforce?
Overall how would you rate the expertise of Signal?Overall how would you rate the expertise of Signal?

3. Estimating & Invoicing

Generally, are projects delivered within budget?Generally, are projects delivered within budget?
Is the paperwork that accompanies the service provided clear and easily understood?Is the paperwork that accompanies the service provided clear and easily understood?
How satisfied are you that our invoices/applications are prompt and accurate?How satisfied are you that our invoices/applications are prompt and accurate?

4. General

How satisfied are you with our commitment to Health & Safety?How satisfied are you with our commitment to Health & Safety?
How would you rate our crews complying with your policies where required?How would you rate our crews complying with your policies where required?
How do we deal with queries (telephone response time, returning calls, telephone manner)?How do we deal with queries (telephone response time, returning calls, telephone manner)?
Overall how satisfied were you with our involvement in the project?Overall how satisfied were you with our involvement in the project?
How does our performance compare with our competitors?How does our performance compare with our competitors?
Are there any specific issues which give you cause for concern?
Are there any elements of our performance you consider outstanding?
Would you recommend Signal Traffuc Management to others?

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